The CPSU NSW is committed to being member-centred in all our activities through:
The CPSU NSW offers support through a number of different avenues. In most instances, workplace delegates can provide advice and support to assist with resolving workplace and individual issues or concerns at a local level.
If you have exhausted the guidelines available at your workplace for resolving workplace issues, as a CPSU NSW member you may wish to contact our Member Support Centre (MSC) on 1300 772 679.
Registering your issue with the MSC is the first step in the process of attempting to satisfactorily and fairly resolve your issue if all other attempts have failed.
The MSC team will treat you with respect and handle your matter professionally, efficiently and fairly. Your matter will be triaged and if necessary referred to an experienced member of our Industrial staff.
You are responsible for providing the MSC team with a clear idea of the problem, the solution you are seeking and providing the MSC with all the relevant information you have (or know about) at the beginning, including any relevant documentation.
You are expected to treat CPSU NSW staff with respect and cooperate with us in resolving your matter.
In order for the CPSU NSW to focus resources on delivering a positive outcome for the greatest number of members we currently triage calls using the following principles:
On occasion it may be that a particular matter cannot be resolved and the CPSU NSW may undertake Court, Commission or Tribunal proceedings on your behalf.
In respect to such proceedings:
The CPSU NSW commits to utilising our resources to advance the interests of our current membership.
The CPSU NSW assists members who face both individual workplace issues and where there is an issue affecting a number of members, such as a restructure and bargaining. Members are able to seek advice from our Member Support Centre in the first instance.
Where there are individual pre-existing issues or disputes that are currently occurring general advice and guidance will be provided. Those pre-existing matters that lead to the necessity for Court, Commission or Tribunal proceedings will be at the discretion of the PSA Executive on behalf of the CPSU NSW and decisions are made on a case by case basis.
As a member of the PSA/CPSU NSW:
You will ensure that the account details provided to the CPSU NSW are identical to the account details held by your bank or financial institution.
You will ensure that you have sufficient funds or credit available in the nominated account on the due date for payment of your fees.
You will let the CPSU NSW know in writing within 14 days if the nominated account is altered, transferred or closed.
You will be responsible to ensure that the amounts debited/charged to your nominated account for your CPSU NSW fees are correct.
If the charging arrangements are stopped by you or your nominated bank or financial institution, you will arrange a suitable alternative payment method with the CPSU NSW.
Resignation from the union must be notified according to the section Maintaining your Membership. Repayments will not be made for late notifications.
The CPSU NSW will debit/charge your membership fees as they fall due. However, if this falls on a non-business day, they will be debited/charged on the next business day.
The CPSU NSW will only use this authority to debit/charge regular fees. If you miss a payment, it will be picked up in the following period, i.e. two instalments will be taken out.
Should you resign your membership, the CPSU NSW undertakes to cease debiting your account upon the termination of the written notice period, in accordance with the section Maintaining your Membership.
The CPSU NSW will act in accordance with our Privacy Statement, while noting that your financial institution may require such information to be provided in connection with a claim made on it relating to an alleged incorrect or wrongful debit.
The CPSU NSW will notify any changes to union fees in its journal, “Red Tape”.
The CPSU NSW will investigate and promptly deal with any queries, claims or complaints regarding debits/charges and provide a response within 21 days of receipt.
There are occasions when members consider leaving the CPSU NSW. This may be for a variety of reasons, including retirement, ceasing employment or for other reasons.
If you are ceasing employment or retiring, you can terminate your membership by sending notice of resignation in writing to the Membership Team at PSA/CPSU NSW Headquarters or by e-mail to firstname.lastname@example.org Retired members may choose to become Associates of the PSA/CPSU NSW.
If you are considering leaving the CPSU NSW for any other reason, we would like to hear from you to see if we can help to resolve any issues. Please contact Member Support Centre on 1300 772 679 in the first instance.
You may resign your membership when either you cease to work in an area covered by the Association or by giving 14 days notice in writing of your intention to resign to the State Branch Secretary, CPSU (SPSF Group) NSW Branch. Please note that you are obliged to pay any dues owing to the CPSU NSW up to the date of effect of the resignation and that fees are only refundable on resignation from the CPSU NSW with the endorsement of the PSA Executive on behalf of the CPSU NSW Branch.
The CPSU NSW is committed to protecting the privacy of our members. The CPSU NSW complies with National Privacy Principles (Privacy Act 1988) and the Privacy and Personal Information Protection Act 1998 (PPIP) (available at www.ipc.nsw.gov.au) Member information will be handled and used in accordance with those Principles. Members have the right to request access to their personal information and request that it be updated or corrected.