As you would be aware, Institute Director Peter Roberts has advised staff the Minister has approved the SWSI Customer Service Management Review Phase 2 Change Initiative.
The Change Management Plan will now be submitted to the Managing Director, Pam Christie, for her approval.
Once this approval is gained, the final Change Management Plan will be distributed to both the PSA and staff.
This document will contain specific timelines for staff on the implementation and placement of staff to the new organisational structure.
Members have been asking why Customer Service Staff have already been made to “co-locate” to “one-stop hubs” when Phase 2 of the Customer Service Management Review had not been signed off on.
The reason staff have been able to be moved is because the setup of the “one stop hubs” was outlined and consulted on in Phase 1 of the review (which HAS been formally approved).
The PSA raised a dispute with SWSI over the movement of staff, and were able to delay the movement of staff at Miller College until these issues had been consulted over, due to our members raising their specific issues with us.
The lodging of the dispute by the PSA ensured that consultation occurred on various aspects of the move, and staff at Miller stayed in their traditional location until these issues had been resolved.
The dispute was based on the following points:
As a result of the dispute from the PSA, the movement of staff was halted until these concerns had been addressed from management.
The dispute meeting addressed the following:
As the matters under dispute had been resolved, SWSI were entitled to move staff from one area of the college to another.
Once the final Change Management Plan has been approved by Pam Christie and distributed to the PSA and staff, implementing the new organisational structure can commence. As part of the “Customer Service Management Review Phase 2, Consideration of Feedback on the proposed reforms (supplementary paper)” SWSI made a commitment to an “Implementation Plan” to “be developed in consultation with staff at each of the sites which will address the transition to the new structure and identify the relevant processes. The Implementation plan will be developed following the approval of the Change Management Plan”.
The commitment to an “Implementation Plan” was re-affirmed at the above dispute meeting. It is vital staff keep us updated on the implementation of the Customer Service Management Review Phase 2. If you believe that the Customer Service Management Review Phase 2 is being implemented without consultation on the “Implementation Plan”, please contact Industrial Advocate Ian Little , or SWSI Organiser Dylan Smith .