Earlier this year the CPSU NSW identified the possible systemic underpayment of shift penalties for part-time staff working additional hours with Life Without Barriers (LWB).
Where a part-time employee worked a shift which contained both core and additional hours, LWB was not necessarily applying the shift penalties to the additional hours, once the penalty loading period commenced.
For example, if you worked a shift which was 10:00pm-8:00am, of which 6:00am-8:00am was additional hours, LWB was not applying the 15 per cent shift loading to the hours of 6:00am-8:00am.
The CPSU NSW wrote to LWB raising the apparent application error on shift penalty. LWB investigated and, to its credit, acknowledged a fault in its payroll systems in relation to shifts which contained both core and additional hours.
LWB has agreed to back pay those affected employees. The period spans from 22 February 2018 to 13 September 2020. We anticipate some staff will be entitled to substantial payments.
If you are an affected employee, you should have been sent an email this week advising you of the issue and back payment.
Without the union this underpayment may not have been identified. Please make sure your colleagues know. If they are not members, ask them to join the CPSU NSW at www.cpsunsw.org.au/join.
CPSU NSW – With You at Work!!